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Welcome to Beads and Charms
Serving you since 1988

Contact Information:

Beads and Charms has found it best to assist you via e-mail. With an e-mail we can take the question and then find the answers you need in a more time effective manner. If you would prefer to leave a message please call 920-471-4269. Calls will be answered via e-mail. Please speak clearly and leave your Name, Order Number and Question.

When you select an Item or Item Variation a notice could appear to alert you
if that item is low in inventory or is Temporarily Out of Stock
You are allowed to order out of stock items as a special order
These items will take at least 3 weeks to ship.
All in stock items will ship right away and the out of stock items will follow seperately.
Hit the "Talk To Us" button for assistance.

Live Chat or E-mail us by clicking here:

Live chat


Snail Mail:
Mailing Address:
Beads and Charms
PO BOX 13435
Green Bay, WI 54307-3435

ORDERS SHIP MONDAY - FRIDAY

2010 Holiday Closing Schedule:
NON SHIPPING DAYS


Saturdays and Sundays
Mar. 26th
Mar. 30-31
Apr. 5-6
May 18-20
May 31st
July 5th
July 19th - 20th
Sept. 6th
Sept. 8th - 10th
Sept. 17th
Sept. 23rd -25th
Sept. 29th - Oct. 1st
Oct. 11th
Nov. 11th
Nov. 25th
Dec. 24th - 26th
Dec. 31st


We ship World Wide using the shipping method of your choice via the United States Postal Service. Our shipping charges are determined by the total dollar and weight of your order.

We DO NOT pull orders in front of others so please allow plenty of time for your order to arrive. All items that are in stock will ship within 4 business days. We do our best to keep all of our items in stock for immediate delivery, however backorders do occur and are beyond our control.

When you click the submit button your credit card is charged for the full amount. Any backorder items will be treated as a special order. This means that the item is on order with the manufacturer and the minute they enter our building they belong to you. This guarantees that you get the item you need as soon as it arrives here.

Your backordered items will ship out US First Class Mail as soon as they are back in stock. If you do not receive your backorder within 45 days the backordered items will be cancelled and you will need to reorder. (45 days is an extreme number and special order finishes are usually the reason.)

LIGHT ANTIQUE SILVER, ANTIQUE COPPER AND ANTIQUE GOLD FINISHES
These finishes are considered Special Order items. This is important for you to read and agree to! Do not order this finish if you do not agree with the policy. Light Antique Silver charms are sent out to be finished. This takes up to 4 weeks to ship to you. It can not be stressed enough. If they are instock great, if not expect to have to wait 2-4 weeks to receive this item. If you are in a time crunch always order Antique Silver. Antique Gold is the next easiest finish to get but can be another wait if not in stock.



We Accept MasterCard, Visa and PayPal

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All sales are final

Be careful with your quantity, color and size selection.
No returns unless damaged or an incorrect item was shipped in error on our part


Order Status Definitions:

New Order - Your order has been received but not sent to the packing area.

In Progress - Your order has been printed and sent to the packing area.

  1. If your order has been in this status for over 1 week it is usually caused by there only being 1 or 2 items in your order and we are having trouble getting one of them in. If you are having a time crunch problem it may be best to e-mail us a list of alternates.

Partially Shipped - A shipment has gone out to you but was not shipped complete.

Please print a copy of your order when it arrives. Check off the items in your package and keep that for your records. If you have any questions at all please feel free to click the "Live Chat" feature.



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